Design practitioners often start out in their careers thinking about and working on the details of design. As we progress professionally, we find ourselves paying more attention to the context and big picture in which those design details are applied. …

Running group workshops can be daunting. At any moment and all at once, you’re: listening capturing notes identifying themes thinking about what comes next thinking about what just happened wondering if you’re still on track mindful of who’s spoken, and who hasn’t observing body language checking everyone’s still engaged noticing…

On our team in Springer Nature Digital, our work is to make improvements to our scientific journal websites. To create a collaborative and inclusive work environment, we run a cross-disciplinary workshop which we call Sketching Sessions. What is a Sketching Session? Sketching Sessions help us define what improvements we should make on the site, either…

Involving your team and stakeholders to participate in user research interviews either as observers or note-takers helps in the collaboration and brainstorming of ideas. Here are some tips we share to help others understand how to get the most out of participating or conducting research sessions. …

I’m part of a small team set up to explore future customer problems and look at where the industry is moving towards. We try to translate research findings into our software development, reframe conversations to centre around user problems and apply creative problem solving to our work. We use aspects…

Inceptions were conceived by Luke Barrett at Thoughtworks in 2004 to align stakeholders and technology teams. Objectives include getting an understanding of the current context, agreeing on project goals, knowing which users we’re building for, having a shared vision, and identifying a high-level of things to do or find out. …

At Springer Nature, we continue to push for continuous improvements to our systems, developing ideas and innovations that add the most value to our users. In our programme of work, we’ve found that running an experiment or trialling a new tool or piece of technology before incorporating it into our…